We want your Dapper piece to feel right. If there is a genuine issue with your order, contact us before sending anything back so we can guide you through the process.
Request a return or size exchange within 14 days of delivery. Items must be unworn, unwashed, undamaged, and in their original packaging with tags attached. Keep your order confirmation or order number ready.
Minor variations in colour caused by screens or lighting are not considered defects.
Email dapperofficial4@gmail.com or use our contact page with your order number, the reason for the request, and clear photos if the item is damaged. Do not ship an item back before we approve the request.
Approved exchanges are sent after the original item passes inspection. If the requested size is unavailable, we can discuss an alternative or refund the item price. Refunds, where approved, are processed through the original payment method or bank transfer within 7-10 business days after inspection.
For a wrong or defective item, Dapper covers the reasonable return delivery cost. Change-of-mind returns and unapproved parcels may not be accepted. Original delivery charges are non-refundable unless the issue was caused by us.
We cannot accept items that have been worn, washed, altered, scented, damaged after delivery, or returned outside the 14-day window. Sale, clearance, customised, and used items are final sale unless they arrive faulty or incorrect.